Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Listening
Listening to others, not interrupting, and asking good questions.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Speaking
Talking to others.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Reading Comprehension
Reading work-related information.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Active Learning
Figuring out how to use new ideas or things.
Writing
Writing things for co-workers or customers.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
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